Whether you’ve used other dog daycare centres before or this is your dog’s first time, you probably have lots of questions. We are always happy to talk things through with you on the phone or better still, show you round in person when you visit with your dog. Until then, here are some answers to the things you might be wondering about
Q: Can I look around and meet the team?
Yes definitely! We recommend you do this so you get a really good feel for how we work. We’ll show you round, you can meet the team, see where your dog will spend the day, what they’ll be doing and ask all the questions you want.
Q: Is there a routine to the day?
Yes, absolutely. It goes like this:
- 8am-10am – Dogs are picked up by us in one of our two vans or dropped off at Boggs Dogs by their owners. They run around outside together, letting off some steam.
- 10am-11.30am – The dogs are group exercised in the paddock and then taken for a proper hour-long walk in the woods nearby. They’re allowed to be off the lead so long as they have good recall. There are never more than eight dogs per staff member on walks, often less.
- 11.30am-12pm – We give the dogs hot showers then they get groomed and given lots of attention.
- 12pm-2pm – Rest time is encouraged. We put the dogs in rooms where we know they’re compatible with the other dogs. If owners prefer, dogs can be crated to make it easier for them to sleep.
- 2pm-3.30pm – More exercise in the paddock and another good 40-minute walk in the woods.
- 3.30pm-4pm – Another shower and groom after the walk, if they need it.
- 4pm-5pm – Pick-up time and the taxi service moves into action.
- 6pm – All owners have to collect their dogs by 6pm and Boggs Dogs closes for the day.
Q: What if my dog doesn’t get on with another dog?
We carefully vet and socialise our dogs so when a new dog does join us, we’re confident that they’re happy in the company of other dogs. We put a lot of focus on integrating new dogs into a small group to make sure they all get on.
Q: Do you only take well-trained dogs?
No, we’ve had dogs who haven’t had much in the way of training. So long as the dog has a good temperament and no signs of aggression, we will work with them and the owner on whatever training we think it needs. We also have our behavioral expert Max Muir who we use not only to train our staff but also to help us with any specific behavioral challenges a dog might be having.
Q: If my dog behaves badly what will you do?
We genuinely love dogs, we believe in them and care about their welfare, so we’ll always do everything we can to sort out any issues they might have. But we need your support. If the owners don’t see that there’s a problem with their pet, there’s not much we can do.
Q: Do I need to be home when you collect or drop off my dog?
No. Most of our clients are happy to give us a set of keys so we can collect and drop off your dog even if you’re not at home. If you’d rather be at home when we collect and drop off, we try to stick to our timings but with different daily pick-ups and factors like weather and traffic, our timings may not be precise. But we keep you posted.
Q: What happens when it’s too wet or cold for my dog to be outside?
Rain or the cold doesn’t usually put the dogs off and we’ll always walk the dogs even when it’s chilly or wet but if the weather is really bad or they’re poorly for whatever reason, they can escape to our well-heated indoor facility and snuggle up on a sofa.
Q: Do I need to book the same days each week?
We recommend that dogs do come at least one day a week and ideally the same day each week, so your dog gets used to the same staff and dogs. We also recommend that you book one month in advance as this helps us to organise our staffing rota and by doing this, you can benefit from the reduced rate.
Q: My dog usually travels in the back seat, will he cope with a cage in the van?
Yes.. Our crates are safe and secure with more space than they need, even for larger dogs. They have warm beds and the vehicles have good ventilation. Also, the dogs never spend long in the vans.
Q: Do you offer dog walking or half days daycare?
No. We’ve found it’s too disruptive on the dogs’ routine if some are staying half a day and the others the whole day. And the same goes for dog walking, it’s easier for all our dogs to be following the same routine rather than going on the walk and then having to be dropped back home at lunchtime. So we like them to stay the whole day.
Q: Can my dog stay at Boggs Dogs overnight?
No. We don’t offer home boarding but feel free to ask us for recommendations and we’ll see what we can suggest.
Q: Do you offer daycare on weekends and Bank Holidays?
No. We are only open from Monday to Friday, 8am-6pm.